Policies

POPIA: The information we collect

We collect and process your personal information primarily to contact you directly in order to begin your education journey with us.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

POPIA: How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.

For example:

To gather contact information;
To confirm and verify your identity or to verify that you are an authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or other malpractice;
To conduct market or customer satisfaction research or for statistical analysis;
For audit and record keeping purposes;
In connection with legal proceedings.

Data Privacy: Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

Where we have a duty or a right to disclose in terms of law or industry codes;
Where we believe it is necessary to protect our rights.

Data Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, Invictus Education Group also includes the following items as personal information:

All addresses including residential, postal and email addresses.
Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

Support: How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.

Cancellations

In the event that the student wants to withdraw within the first 7 (seven) business days’ after registration, the student will forfeit their non-refundable deposit, but can qualify for a 75% refund on the remainder (net of the non-refundable deposit amount) of the fees paid.

In the event that the student wants to withdraw between the 8th (eighth) and 14th(fourteenth) business days’ after registration, the student will forfeit their non- refundable deposit, but can qualify for a 50% refund on the remainder (net of the non-refundable deposit amount) of the fees paid.

In the event that student wants to withdraw after the 14th(fourteenth) business day after registration or fails their programme, they need to withdraw in writing from International Hotel School and they shall be liable forthwith to pay the outstanding balance of the Tuition Fees for the year concerned at International Hotel School’s retail tuition price for the year concerned.

In addition to your other rights in terms of this Agreement, if International Hotel School breaches any provision of this Agreement, you are entitled to cancel this Agreement on 20 (twenty) business days’ notice and you may claim a refund of fees already paid.

International Hotel School reserves the right to take any action as it sees fit should the User breach any terms and conditions of this Agreement, including but not limited to, termination of this Agreement.

Upon termination of this Agreement, International Hotel School reserves the right to block the User’s access to the Service and terminate the User’s Account on the Website and Learner Management System.

The User agrees to fully indemnify International Hotel School from and against all claims, howsoever caused, which may arise due to:

The User’s breach of this Agreement;
Violation by the User of any governing law or any third party rights;
Use by the User of the Service or use by any other person of the Service, accessed through the User’s Account, with or without the User’s

Refunds

All short courses offered by SAFARI Hospitality Academy are sold on a non-refundable basis. Once the course fees are paid, no refunds will be issued, regardless of the circumstances.

In the event of course cancellation by SAFARI Hospitality Academy, enrolled students may choose to transfer their enrollment to another session or receive a full refund.